A man and woman are having a conversation about the specifics of Neuroglide and the benefits of Manual Lymphatic Drainage.

Frequently Asked Questions

About the Neuroglide Device

What does the Neuroglide Back/Neck Pad do?

The Neuroglide Back/Neck Pad simulates the kneading and stroking of tissues by using inflatable air channels.

The inflation sequence starts at the bottom of the back pad and moves up toward the neck. The pressure profile and tempo of inflation was designed to replicate the action of a well known manual therapy technique known as “manual lymphatic drainage” (MLD).

The manipulation of tissues via MLD has many demonstrated effects on the peripheral and autonomic nervous systems of the body, including reduction in pain and activation of the body’s “relaxation and recovery response” (stimulation of the parasympathetic nervous system).

What’s the science behind Neuroglide?

We have a dedicated page called “How It Works” that provides a thorough introduction and review of therapeutic benefits and supporting evidence.

Is Neuroglide cleared for therapeutic use by the FDA?

Yes. Neuroglide has received FDA clearance for over-the-counter use (K202693).  It is indicated for the temporary relief of minor muscle aches and pains, and for the temporary increase in circulation to the treated areas in people who are in good health.

Using Neuroglide

Is Neuroglide safe to use?

Neuroglide is safe to use. It is a gentle, non-invasive touch-based therapy that uses much lower pressures on the skin and tissues than conventional massage therapies. But it is intended for use by people who are otherwise healthy, so please consult the list of contraindications. (see below)

If you are interested in using the Neuroglide Back/Neck Pad for treatment of a medical condition, please talk to your doctor first about the benefits of this form of therapy for your specific needs.

What are the contraindications for use?

Neuroglide is intended for use by people in good health. It is not to be used if you are under a physician’s care, have a condition requiring the use of any medical device or if you have one or more of the following conditions:

  • pacemaker
  • heart problems
  • vascular problems
  • acute pulmonary edema
  • acute thrombosis
  • acute congestive cardiac failure
  • acute infections
  • deep vein thrombosis
  • episodes of pulmonary embolism
  • wounds, lesions, or tumors at or near the site of application
  • where increased venous and lymphatic return is undesirable
  • spinal cord or back injuries
  • bone fractures or dislocations at or near the site of application
  • bronchial asthma
  • pregnancy

If you are interested in using the Neuroglide Back/Neck Pad for treatment of a medical condition, please talk to your doctor first about the benefits of this form of therapy for your specific needs.

Company Policies

Do you have a risk-free 60-day return policy?

Yes we do!

Eva Medtec Inc. offers a 60-day refund return policy on its Neuroglide products. In the event you are not satisfied with your Neuroglide product, you will receive a refund less 10% restocking fee if you initiate a return within 60 days of your purchase.

Please contact an Eva Medtec Customer Service representative at 1-844-382-9920 to initiate a return.

Note that all Neuroglide returns are subject to the following conditions:

  • You must have a Return Merchandise Authorization (RMA) number to be eligible for a credit to your account. You will receive this number from customer service when you initiate a return. Products returned without a Return Merchandise Authorization number will not be eligible for a credit.
  • The product must be returned in original packaging and in undamaged condition. Products received in a soiled condition or otherwise showing wear will be deemed “unacceptable” and you will be so notified by customer service.
  • Returned products will be subject to a 10% restocking fee.
  • If you refuse delivery for any reason, you will be refunded the cost of your purchase less shipping fees.
  • All refunds will be posted to the credit card used for purchase within 5 days of receipt of the returned product.
  • Eva Medtec is not responsible for items lost or damaged during return shipping.
What does the warranty for home use cover?

Eva Medtec, Inc., a Minnesota corporation, provides warranty for the Neuroglide system. For home use the warranty terms are as follows:

  • The Neuroglide Controller Unit is warranted to be free of manufacturing defects in material and workmanship for a period of two-years from the date of purchase.
  • The Neuroglide Back/Neck Pad is warranted to be free of manufacturing defects in material and workmanship for a period of one-year from the date of purchase.
What does the warranty for clinical use cover?

The warranty terms for clinical are as follows:

  • The Neuroglide Controller Unit is warranted to be free of manufacturing defects in material and workmanship for a period of two-years from the date of purchase.
  • The Neuroglide Back/Neck Pad is warranted to be free of manufacturing defects in material and workmanship for a period of 6 months from the date of purchase.

All other accessories and supplies related to the use of the Neuroglide system are warranted to be free from defects in materials and workmanship for 6 months from the date of purchase.

Insurance

Will insurance cover the cost of the Neuroglide Back/Neck Pad?

Currently there is not a Durable Medical Code/Insurance Code for the Neuroglide, therefore it will most likely not be covered by insurance companies.

The Neuroglide System is an FDA-Cleared over-the-counter Class II Medical Device intended to treat pain and increase circulation. If you are using the system for medical reasons, you may be able to use an HSA or FSA account to purchase the Neuroglide.

Health Savings Accounts (HSAs), Health Flexible Savings Accounts (FSAs) and Health Reimbursement Arrangements (HRAs) are all tax-advantaged, so the IRS defines the types of expenses that you can pay for with these accounts. Generally, qualified expenses include doctor visits, medications, medical equipment, and dental and vision care for you, your spouse and any dependents.  

Please note that your plan might have limitations, approval and documentation requirements.  

If you have an HSA or FSA, contact your plan administrator to determine eligibility.  

Pain Relief

How does Neuroglide Therapy relieve pain?

There are at least three well-studied neurophysiological mechanisms that contribute to Neuroglide’s effectiveness in relieving and managing pain.

1. Neuroglide therapy uses gentle touch that can inhibit pain.
When you cut or bang your finger, a natural response is to grab and hold the injured area, because the pressure helps to dull the pain. This effect is known as “analgesic touch”—how sensory pressure signals inhibit the transmission of pain signals to the brain.

The persistent, gentle pressures that Neuroglide applies below the skin provide a steady stream of pain-inhibiting touch signals that help to alleviate pain throughout the body.

2. Neuroglide therapy may reduce stress-related pain.
Stress can cause pain, tightness or soreness in your muscles, as well as spasms of pain. Stress can also lower your threshold of pain, leading to flare-ups.

Neuroglide therapy triggers your body’s relaxation response, which helps to reduce pains that are aggravated by stress.

3. Neuroglide therapy may help manage inflammation-related pain.
Inflammation is vital to your immune response to injury and infection, but persistent inflammation can aggravate pain.

Neuroglide therapy improves circulation in the lymphatics and dermal tissues that clears away chemicals and hormones contributing to inflammation, which may reduce inflammation-related pain.

What types of pain is the Neuroglide Back/Neck Pad well-suited to help manage?

The Neuroglide Back/Neck Pad exploits several different physiological mechanisms for relieving pain.

Some of those mechanisms help to relieve pain in regions of the body that are in close contact with the pad as it applies pressure against the skin. This includes pain in the hips, lower back, upper back, shoulders, and neck.

Any pain relief you experience will typically result from local and global pain relief mechanisms operating together. Pain relief in the lower back, for example, may arise from a combination of:

  • local pain relieving effects of Neuroglide’s gentle pressures against your lower back, and
  • pain relief resulting from “analgesic touch”, where sensory signals inhibit the perception of pain throughout the body.
What types of pain is the Neuroglide Back/Neck Pad NOT well-suited to treat?

The Neuroglide Back/Neck Pad should not be used to treat pain resulting from a condition that requires a physician's care (acute infections, open wounds, lesions, tumors, bone fractures, spinal cord injury, etc.) or that is related to an underlying cardiovascular condition (heart problems, vascular problems, acute edema or thrombosis, etc.)

Please consult our full list of contraindications above under "Using Neuroglide".

Recovery and Performance

How does Neuroglide therapy help you recover?

With Neuroglide therapy there are at least two neurophysiological mechanisms that help your body with short-term recovery and long-term recovery.

1. Neuroglide therapy can trigger your body's relaxation response, which generates short-term recovery benefits.

Neuroglide helps your body transition to a relaxed state, what is sometimes called the "rest and digest" state.

This is the state where your body sets to work repairing damaged tissues, delivering oxygen and nutrients to cells, clearing waste and toxins from the body, and modifying neural connections in the brain that are important for learning and skill development.

2. Regular Neuroglide therapy sessions can help to improve “autonomic balance”, yielding longer-term recovery benefits.

The term "autonomic balance" describes your body’s ability to adaptively switch between states of higher attention and arousal (dominated by the sympathetic nervous system), and states of rest and recovery (dominated by the parasympathetic nervous system), on an as-needed basis.

Improving autonomic balance has been shown to improve learning and performance, and reduces vulnerability to acute and chronic stress.

How is recovery from chronic stress related to Autonomic Balance?

Chronic stress can be viewed as an unbalanced autonomic nervous system.

When chronically stressed your body is spending

  • too much time in a state of Sympathetic Nervous System (SNS) dominance—a persisting "fight or flight" state, and
  • not enough time in a state of Parasympathetic Nervous System (PNS) dominance—the "rest and digest" recovery state.

To promote long term health, learning and functional performance, our goal is to achieve an optimal balance of SNS and PNS activation, where brief periods of stress are followed by extended periods of rest and recovery.

The term “autonomic balance” is sometimes used to describe this healthy coordination of the SNS and PNS branches of the autonomic nervous system.

It’s important to remember that this balance is really a dynamic coordination between the SNS and the PNS, not a static balance.

A helpful analogy is to think about what is required to drive a car without crashing. The gas pedal is like the SNS—it provides energy and drives the car forward. The brake pedal is the PNS—it slows  the car down.

To successfully navigate the twists and turns of a winding road, you have to continually move your foot between the gas pedal and the brake, often making very subtle adjustments to properly control the car.

This is a better model of what adaptive autonomic balance looks like.

To successfully manage the challenges we face, our bodies have to modulate the relationship between the SNS and PNS, continually cycling between stress and rest states in a way that is calibrated to the situations we encounter and the demands that we place upon ourselves.

People who suffer from chronic or acute stress are unable to achieve this optimal cycling between stress and relaxation.

Daily use of the Neuroglide Back/Neck Pad can help to trigger your natural relaxation response, providing regular opportunities for your body to rest and recover.

What evidence is there that Neuroglide therapy promotes recovery?

Eva Medtec conducted a pilot study to determine what effect the Neuroglide Back/Neck Pad had on sleep quality and recovery.

Participants used a wearable device to monitor standard physiological measures of healthy stress response, relaxation and sleep quality, including:

  • RHR—resting heart rate
  • HRV—heart rate variability
  • REM sleep
  • Deep sleep
  • Light sleep
  • RECOVERY—calculated as RHR + HRV + Sleep

During the test period, the participants first used the device for seven days to set a baseline reading, then they used the Neuroglide Back/Neck Pad for 30 minutes prior to their regular sleep period.

The results of this study revealed a general improvement in RECOVERY (+14.6%), with a general increase in HRV as well as Deep and REM sleep overall.

The pilot study supports our working hypothesis that using the Neuroglide Back/Neck Pad may increase a person’s parasympathetic response, which is known to promote relaxation that can lead to improved sleep and/or recovery.

Studies like these highlight the exciting potential of Neuroglide therapy stimulating our body’s natural relaxation, pain relief and recovery systems.

Relaxation and Stress Relief

How does Neuroglide therapy help you relax and relieve stress?

Neuroglide feels great to use, but the therapeutic benefits of relaxation involve much more than a pleasant experience. Neuroglide therapy can help to trigger your natural relaxation response, providing regular opportunities for your body to rest and recover.There are at least two neurophysiological mechanisms that contribute to Neuroglide’s relaxation effects:

1.Neuroglide therapy can trigger the “rest and digest” relaxation response. The soothing action of waves of gentle pressure beneath your skin stimulates your parasympathetic nervous system, which helps the body transition from a stressed “fight or flight” state to a relaxed “rest and digest” state.

2. Neuroglide therapy can trigger the “affective touch” response. “Affective touch” is touch that is experienced as pleasurable and soothing.

Over the past 15 years we have learned that there are sensory nerve fibers in our body that only respond to slow, gentle stroking of the skin. The brain interprets these touch signals as a sign that you are in an environment of safety, security, and belonging.

These kinds of social signals have well-documented therapeutic benefits that include deep relaxation and improved immune response.

What is the relationship between stress and the "fight or flight" response?

A stressor is something that triggers a stress response in your body. The term "fight or flight" is one common way of referring to the stress response.

The stress response is all about preparing your brain and body to deal with a situation that will require focused attention or physical action.

When your stress response is triggered:

  • your heart rate and respiration go up
  • blood is directed to your brain and limbs
  • adrenaline prepares your muscles for exertion
  • bronchi in the lungs dilate, preparing for the need for oxygen

This is just a small sample from a long list of internal processes that alter your physiology, your cognitive abilities, and your emotions.

The term "fight or flight" is helpful because it points to the ancient survival value of this response.

But the term can also be misleading because it suggests that stress is only present when we're preparing to fight or run from some external threat.

In reality the stress response accompanies any situation where we need to pay attention, analyze a situation, decide on a course of action, and then execute that action.

Playing a video game or engaging in a stimulating conversation can also activate the stress response. Neither needs to be interpreted as dangerous or threatening.

This is important: not all stress is bad. A certain level of regular stress is essential for healthy human growth and development. Many healthy activities that we enjoy also engage the stress response.

But if we stay in a stressed state for too long, that can lead to serious health problems. Our bodies are not meant to stay in this elevated state of arousal for too long.

What is the relationship between relaxation and the "rest and digest" response?

The “relaxation response” is basically the inverse of the stress response. It’s the set of neurophysiological changes that breaks the hold of the stress response and returns the body to a pre-stressed state.

The relaxation response is also commonly known as the “rest and digest” response. This is because it prepares the body to do the important work of digesting and metabolizing food, repairing damaged tissues, and eliminating waste.

Neurobiologically, the stress response is triggered and organized by the sympathatic nervous system (SNS). The relaxation response is governed by the parasympathetic nervous system (PNS).

We move back and forth between stressed and relaxed states all the time. What we want to avoid is getting stuck in a stressed state for too long.

Unfortunately, persisting stress is a serious and growing problem for many of us.

Why is chronic stress so common today?

With over 30% of Americans reporting that they suffer from what they describe as “extreme stress”, chronic stress is a serious and growing health problem.

An important contributor to the problem lies with the nature of the stress response itself.

Our stress response evolved very early in our evolutionary history to help us deal with external challenges that demand physical action.

But humans also respond to stressors that are purely psychological in origin, that aren’t attached to any imminent physical threat or challenge.

Worse, psychological stressors can persist indefinitely, with no opportunity for resolution or closure. Consider our seemingly bottomless capacity to worry about our relationships, money, our work life, our status in social groups, the upsetting news of the day, and so on.

This is at least part of the answer to the question of why human beings are so vulnerable to chronic stress.

Modern life provides a steady supply of psychological stressors, and our stress response is constantly being triggered.

Our brains interpret these stressors as threats to our survival, and activate a “fight or flight” response that may have been adaptive in our evolutionary history, but is no longer adaptive when it persists.

This is why it’s so important to develop a therapeutic routine that gives us regular opportunities to disconnect from daily stressors and give our bodies a chance to rest, relax and recover.

Neuroglide and MLD

What is special about the way that Neuroglide’s inflatable channels act on the body?

The pressures that the Neuroglide Back/Neck Pad delivers to the skin are engineered to emulate a therapeutic technique known as Manual Lymphatic Drainage (MLD). Unlike conventional massage, MLD only stimulates the skin and the vascular tissues just below the skin, it does not apply pressure to deeper muscle tissues. 

MLD therapy is known to be deeply relaxing and is clinically proven to be effective at relieving pain. Neuroglide replicates these therapeutic effects by emulating the gentle pressures and tempo of the MLD technique.
 
In short, Neuroglide is automated MLD therapy that helps you relax, relieve, and recover.

MLD is often used to treat lymphedema. Is the Neuroglide Back/Neck Pad intended to treat lymphedema?

No, it isn’t.

“Lymphedema” is swelling of the limbs caused by pooling of fluid in tissues, when this pooling is the result of damage or dysfunction in the lymphatic system. Lymphedema is a risk for cancer patients who have radiation therapy or surgery that removes lymph nodes. 

MLD therapy is commonly used to help the lymphatic system absorb excess fluid in the tissues and return it to the circulatory system, and to treat other symptoms of lymphedema disease. 

However, the Neuroglide Back/Neck Pad is not designed to treat lymphedema, and has not been FDA-cleared for such treatment. 

Neuroglide emulates MLD technique in order to stimulate the broader range of therapeutic benefits.
 
Neuroglide is intended for treatment of pain and improved circulation in otherwise healthy people, and has been FDA-cleared for such treatment.

How exactly does the Neuroglide Back/Neck Pad emulate MLD technique?

The Neuroglide Back/Neck Pad has an array of air channels that run horizontally across the pad. These air channels inflate and deflate in sequence, starting at the bottom of the pad and moving up toward the neck, after which they start again at the bottom, and the cycle repeats.

The pressure profile and tempo of the inflation sequence have been carefully designed to replicate the stretch-and-release action and tempo of MLD therapy technique. 

The fabric around the air channels is highly elastic. Inflation creates a balloon-like stretch effect while deflation applies a release pressure against the skin, which stimulates the lymphatic vessels within the tissues below the skin. The pressure profile and tempo of the inflation sequence must be very specific to correctly emulate MLD technique. 

Note that Neuroglide does not use MLD techniques that are designed to re-route lymph fluid through the body. This is a common application of MLD in clinical treatment of lymphedema, but Neuroglide does not do this. 

However, Neuroglide does stimulate the uptake of interstitial fluid via the lymphatic system. This is enough to trigger the nervous system response that helps the body to relax, relieve pain, and recover.

How is using Neuroglide different from getting a back and neck massage, or using a massage chair?

Conventional massage can be a wonderful therapy when practiced by a skilled massage therapist. But there are important differences that set Neuroglide’s automated MLD therapy apart: 

1. MLD technique is very different from conventional massage technique. MLD is much lighter and gentler, and does not target the muscle tissues. Conventional massage directs stronger pressures to muscle tissue, and can cause pain or damage to areas that MLD can safely treat. 

2. MLD technique has benefits that conventional massage does not. MLD has therapeutic benefits that are specific to its focus on lymphatic stimulation, such as reducing swelling and inflammation, activating the body’s immune response, enhancing detoxification and activating the parasympathetic system for relaxation. 

3. Automated massage devices and massage chairs use rigid rollers or percussive devices to stretch and compress muscles. Because Neuroglide uses air-filled elastic chambers to compress the skin, it offers a much gentler and more soothing experience. The mechanical pressures and vibrations of massage chairs and hand-held percussive devices can be an intense experience. Many can only tolerate it for limited periods of time.

Wondering if Neuroglide is right for you? We can help.
Speak to a Therapist

Neuroglide Pain Relief and Recovery System

  • System includes Controller Unit and a Back/Neck Pad
  • $2,395 and FREE SHIPPING!
  • Orders are shipped within 1-2 business days
  • Risk-free, 60-day money-back guarantee

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